Stakeholder Engagement
In 2022, we have conducted our first official materiality assessment. By evaluating our organization’s context, identifying relevant ESG topics and impacts, and assessing the significance of those impacts through research and engagement with relevant stakeholders. Stakeholders engaged included upstream and downstream suppliers, customers, employees, government, community, trade Associations. Through this study, 15 important environmental, socioeconomic, and governance material issues are validated. We agree that they are all critical to Concept 4. We have already taken action to address them and included into our consideration in daily business activities. We are developing our sustainability strategy plan that will be accounting and monitoring our impacts on identified materiality issues. To ensure that our business’s evolving context and impacts are accurately reflected in our priority topics, we will conduct regular updates to our materiality assessment bi-annually.
Identified Materiality Issues
Environment
Energy Use and Emission Management
Climate Change
Wastewater & Effluents Management
Hazardous Substances Management / Pollution Prevention
EMS Management System
Land Use & Biodiversity
Water & Waste Management
Child & Forced Labour
Discrimination, Harassment & Abuse
Freedom of Association
Occupational Safety & Well-being
Employee Empowerment
Governance
Compliance
Business Conduct & Ethics
Information Security
Key stakeholders indentified for Concept4
Suppliers
Engagement Mechanism
Supplier annual survey
Supplier annual audits
Business review meetings
Ratings and on-site review
Focus Area
Compliance
Business Conduct & Ethics
Child & Force Labour
Freedom of Association
Energy Use and Emission Management
Hazardous Substances Management / Pollution Prevention
Customers
Engagement Mechanism
Customer services email
Quality assessment meetings
Focus Area
Compliance
Information Security
Climate Change
Employees
Engagement Mechanism
Company-wide announcements
Employee satisfaction survey
Internal Anonymous suggestions box
Focus Area
Business Conduct & Ethics
Occupational Safety & Well-being
Employee Empowerment
Discrimination, Harassment & Abuse
Government
Engagement Mechanism
Annual Mandatory Report
Corporate Website
Local Regulatory Compliance
Focus Area
Compliance
Business Conduct & Ethics
Community
Engagement Mechanism
Corporate Website
Focus Area
Climate Change
Compliance
Occupational Safety & Well-being
Trade Associations
Engagement Mechanism
Corporate Website
Public Conference
Focus Area
Compliance
Freedom of Association
Climate Change
Materiality Assessment
Our bi-annually materiality assessment involves steps of gap identification, issue prioritisation, result validation and progress review. Through our comprehensive research and peer analysis, a list of sustainability issues is identified. During the stage of issue prioritisation, we have conducted supplier and employee survey to collect stakeholders’ interests and concerns. At the same time, we have determined the most significant risks and potential opportunities under the scope of our business activities. Our materiality matrix has been plotted based on the surveys according to the significance of impacts by the issue against the influence on the decision making of stakeholders.
Environment
Energy Use & Emission Management
Climate Change
Governance
Business Conduct & Ethics
Compliance
Social